Frequently Asked Questions

You will need to arrive 30 minutes prior to your appointment time and bring the following items:

  • Valid, non-expired photo identification (must be state or federally issued, examples include a drivers license or passport)
  • Insurance card(s)
  • Co-Pay (if applicable)
  • Referral from Primary Care (if applicable)
  • Medical records (radiology films or reports)
  • Medication list
  • Prescription insurance card (if applicable)

While a referral is not always required, it can be beneficial to have one. Many insurance plans may require a referral for pain management services. Please check with your insurance provider or contact us for more information.

To ensure timely access to care for all patients, we require 24 business hours notice for cancelling a clinic visit and 48 business hours notice for cancelling a procedure visit. If the required notice is not provided, this is considered a late cancellation and the patient may be charged a cancellation fee. A patient with 3 no shows or late cancellations combined could be subjected to not being rescheduled and/or being discharged.

You will need the following items which can be collected through your legal representation or communication from the insurance carrier:

  • Name of insurance company
  • Address of medical claims from insurance company
  • Claim number
  • Date of injury
  • State injury occurred in (not all States are accepted)
  • Body parts injured
  • Adjusters name/Case manager (if applicable)
  • Adjusters/Case manager phone number
  • Adjusters/Case manager fax
  • Adjusters/Case manager e-mail
  • Attorney name and contact details (if applicable)
  • Personal health insurance – Member ID
  • Referring physician name and phone number (if applicable)

If you have been referred for any diagnostic testing (such as imaging or nerve testing), please be prepared to provide your results, or have them sent over to our office. Additionally, if you’ve had any demographic or insurance changes please provide these updates at the time of your appointment.

Our New Jersey Offices accept:

Qualcare, Aetna, Amerihealth, Cigna, United Healthcare, Oxford, Horizon BCBS NJ HMO, Horizon BCBS NJ PPO, Medicare, Railroad Medicare, Tricare-Non Network PPO, Auto Insurance, and Workers Compensation Insurance

Our Pennsylvania Offices accept:

Qualcare, Independent Blue Cross, Keystone Health Plan East, Personal Choice, Highmark Premier Blue Shield, Medicare, Cigna, Aetna HMO and PPO, Workers Compensation, and Auto Insurance
For more information on insurance go to https://www.relievus.com/insurance-information/. You may also contact our office if you have questions about a specific plan.

We offer a variety of pain management treatments tailored to your specific needs. These may include medications, interventional procedures, physical therapy, injections, and lifestyle modifications. Your treatment plan will be customized to optimize your pain relief and overall well-being.

The best way to contact your provider is to call our main line at 1-888-985-2727 or login to your patient portal to be able to send messages.

A link will be communicated day of your appointment prior to appointment time via text or e-mail with link to chat room with Doctor. This is a video chat, not a phone call, so please use camera friendly phone or computer. You should be logged in through the link and in waiting lobby 15 minutes prior to appointment. If any issue should occur, please contact our main line at 1-888-985-2727.

We specialize in treating a wide range of chronic pain conditions, including but not limited to back pain, neck pain, joint pain, neuropathic pain, and cancer-related pain. You can find more information about the specific conditions we treat here.

Scheduling an appointment with us is easy. You can request an appointment online through our website, or you can call our office directly. Visit our Contact Us page for more information on how to get in touch.

Your first visit will typically involve a comprehensive evaluation by our experienced pain management team. We will review your medical history, discuss your pain symptoms, and may recommend diagnostic tests or imaging to develop a personalized treatment plan. You can learn more about our services here.

The timeline for pain relief can vary depending on your condition and the treatment prescribed. Some patients experience immediate relief, while others may require a series of treatments for long-term improvement. Our team will work closely with you to monitor progress and adjust your treatment plan as needed.

In case of an emergency or severe pain, please seek immediate medical attention by calling 911 or going to the emergency room. If you have ongoing concerns related to your pain management, contact our office during business hours for guidance.

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